Introduction
If you’ve invested in solar energy, you expect long-term benefits—lower energy bills, increased home value, and reduced carbon footprint. But what happens when the company that installed your system suddenly goes out of business? This is a reality that many homeowners face, leaving them without support when something goes wrong.
A Common Issue: Solar Company Closure
Doug Stover had his solar system installed by Sunny Energy about six years ago. Everything was working fine until one day, he noticed his SolarEdge monitoring system showed no energy production. At first, he thought it was a temporary glitch, but after several days with no improvement, he knew something was wrong.
The Frustration of No Support
Doug tried reaching out to Sunny Energy, calling multiple times, but got no response. He found it odd and reached out to a friend who had their system installed around the same time. That’s when he learned that Sunny Energy had gone out of business—something Doug had no idea about.
This situation is frustrating but not uncommon. Many solar companies have shut down over the years, leaving customers stranded with malfunctioning systems and no clear way to get help.
Finding a Solution
Luckily, Doug connected with SolarFIX. He reached out, and to his relief, they responded immediately. Julie, a representative from the company, was not only friendly but also made sure help was on the way quickly. The very next day, a technician arrived to assess the problem.
The Repair Process
After diagnosing the issue, SolarFIX ordered the necessary replacement part and had it shipped directly to Doug. The company handled the installation and made sure everything was up and running again. Doug and his wife were relieved that they didn’t have to struggle through the process on their own.
The Importance of Reliable Customer Service
Doug’s experience highlights the importance of working with a solar service provider that offers strong customer support. A failing or outdated system can be stressful, but having a company that prioritizes service can make all the difference.
What to Do If Your Solar Company Closes
If you find yourself in a similar situation, here are a few steps to take:
- Check Your Warranty – Some manufacturers still honor warranties even if the original installer is no longer in business.
- Look for Alternative Service Providers – Many solar repair companies, like SolarFIX, specialize in servicing systems installed by now-defunct companies.
- Monitor Your System Regularly – Keeping an eye on your energy production can help you catch problems early.
- Ask for Recommendations – Online reviews and word of mouth can help you find a reliable solar service company.
Conclusion
Having your solar company go out of business can be frustrating, but it doesn’t mean you’re out of options. Companies like SolarFIX provide solutions for homeowners who need repairs and maintenance. If you find yourself in this situation, act quickly to get the right support and keep your solar investment running efficiently. Need expert solar repairs or maintenance? Trust SolarFIX to restore your system to peak performance. Contact us today for a quote!
SOLAR FIX OFFERS SOLAR REPAIR SERVICES IN PHOENIX, AZ
Solar Fix AZ is a group of solar repair technicians that have been in the industry for 10+ years.
We have seen just about every solar inverter, solar panel, or solar racking system out there and have the skills and tools necessary to fix your solar problem professionally and affordably.
We are licensed, bonded, and insured ROC# 323541. We can help with solar system repair, solar panel replacement, solar panel r&r, and solar panel inspections in Phoenix, AZ and surrounding areas.
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